1st, 2nd and 3rd level support – optimising the availability of your applications.
Long-term care with optimal support
Our application support team provides perfect support for your system users. You can reach us by telephone with questions about the application of the existing processes, with questions about the application and the reporting of malfunctions. In the case of malfunctions in the application business, our goal in the 1st, 2nd and 3rd level support is to restore the ideal state of your application as quickly as possible. With our application support, your system user has a competent, reliable contact person who can support you quickly and non-bureaucratically in all questions regarding the application.
1st Level Support
In the First Level Support, it is important for us to consult your users competently in application questions. We make mistakes, classify them and forward them to 2nd and 3rd level support. Communication with your users, informing them about troubleshooting or workaround is an essential part of our partnership-based collaboration.
2nd Level Support
An important part of Second Level Support is the consultation of your operators for system use. The administration of authorisations, the configuration of your system, the research and troubleshooting are additional main tasks of the 2nd level support.
3rd Level Support
The central task of our 3rd level support is the elimination of errors or the workaround we have developed with you.
All DCCS support areas are characterised by our professional project management, coordinated approach and ongoing reporting. The documentation of all support cases and the timely rollout round off our service package.