Support

Swift and competent support

We offer you and your users quick and competent support for all questions regarding the use of your application. With 1st, 2nd and 3rd level support, we keep your applications available and ensure that your users can work productively at all times.

User Support Package

Personal support for your users

Your users receive individual support for all questions regarding the use of your application as well as the underlying processes and can thus work in the best possible way. We are there for you with 1st, 2nd and 3rd level support for your daily work with applications created by DCCS.

Our 1st and 2nd level support team is also happy to assist you with the use of applications from other manufacturers. They are available to your users with competent information on application and process questions by telephone, e-mail and ticket system.

Services such as the creation of user manuals, the implementation of system training (on-site, remotely or via video) and support in the introduction of your own application support team complete our range of services.

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Customer Care Package

An efficient support partnership for product and solution manufacturers

Expand your offer and relieve your development team at the same time. Use our experienced support team for 1st and 2nd level support of your customers.

Our support team is your customers' first point of contact for questions about the product, customer-specific adaptations and the underlying process. This way, your customers receive answers to their questions and your development team is massively relieved by our 1st and 2nd level support.

Contact Erwin Roessl

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Erwin Rössl

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