Complaint management that will raise customer loyalty
Take advantage of complaints to increase your product quality and retain customers - with our individual solutions that support and automate your complaint management holistically. Developed according to your company standards and 8D methodology and specifically tailored to processes, your complaint management solution takes into account all your production sites and stakeholders and accompanies you throughout the entire processing of complaints cases. From the receipt of the complaint and its processing to customer feedback, analysis and cost control, it supports your team throughout the entire process and ensures transparency in all complaint cases. Your complaint management solution enables you to initiate and manage the right measures, both in your production department and, if necessary, with regard to your suppliers, for example by deriving possible recourse claims or with input for your supplier score cards. It can be seamlessly integrated into your supplier relationship management and production planning systems. Increase your product quality and customer satisfaction in the long term and reduce the costs of your complaint management with an integrated solution developed for you that creates transparency.